Refunds and Returns

Last updated: October 11, 2026 · Version 2026-10-11

This is the English translation of the Portuguese Reembolsos e Devoluções. If the two versions differ, the Portuguese version prevails.

Doutor AI is a digital product (access to a library of AI prompts and resources). Our policy respects your consumer rights in the European Union and is simple and fair.

1. Right of withdrawal (14 days)

You have 14 days from the date of purchase to withdraw from the contract and ask for a full refund of your subscription, without having to give a reason. Just send an email to info@doutorai.pt with your account email. You can use the form at the end of this page, but it is not mandatory. For credit packs, see section 7.

2. Digital content with immediate access

Because access to the digital content is immediate, on the payment page you agree that performance starts immediately. Even so, and more favorably than the law requires, we keep the 14-day right to a refund described above.

3. Annual plan

The annual plan is a one-off payment and does not renew automatically. The same 14-day period for a full refund applies. After that period, access continues until the end of the 12 months.

4. Cancellation

You can cancel the monthly subscription at any time, with no minimum term: in your account, under "Manage subscription", or by email to info@doutorai.pt. Access continues until the end of the period already paid, with no future charges.

5. How to ask

Send an email to info@doutorai.pt or use the contact page (subject "Billing and payments"). We answer within 1-2 business days. The refund is processed through the same payment method (via Stripe), at no cost to you, usually within 5-10 business days and never more than 14 days after your request.

6. Complaints and dispute resolution

This policy does not affect the rights that Portuguese and EU law give you as a consumer. You can use the electronic Complaints Book at livroreclamacoes.pt and turn to one of the competent alternative consumer dispute resolution entities (more information in the Terms and Conditions, section 14).

7. Credit packs

Credit packs are a one-off payment. Because the credits are available immediately, before paying you confirm that you want to receive them right away and that, with this immediate delivery, you lose the statutory 14-day right of withdrawal (Decree-Law No. 24/2014, Article 17(1)(l)).

Even so, on request, we refund the credits not yet used up to 14 days after the purchase: the whole pack, if you have not used any of its credits, or the part proportional to the unused credits. After those 14 days there is no refund, and the credits remain valid until the end of the 12 months.

If you dispute a payment with your bank, the unused credits of that pack are removed from your account while the dispute is ongoing.

Annex: model withdrawal form