# Voice of the Customer Monitoring

> Evaluates and reacts to mentions of your business on social media, improving your public image.

- Source: https://doutorai.pt/en/tools/voice-of-the-customer-monitoring
- Industry: Tourism & Hospitality
- AI tool: ChatGPT
- Site: Doutor AI (https://doutorai.pt/en) - AI tools for small businesses

## What it does
This tool lets the business quickly identify social media mentions, allowing fast and appropriate responses. By monitoring the voice of the customer, you can adjust communication strategies and improve your public image. This process helps build a solid reputation and increase customer satisfaction.

## How to use
1. Set up the tool to monitor relevant social platforms.
2. Define specific keywords and hashtags for your business.
3. Analyze the mentions and categorize them by sentiment.
4. Respond quickly to criticism or praise to maintain a good relationship with customers.
5. Adjust your communication strategies based on the analysis results.

## Prompt (EN)
```
# ROLE
You are a communication manager with 10 years of experience in the tourism and accommodation industry. You specialize in managing the public image of hotels and resorts on s…
```

The full prompt (PT + EN), ready to copy, is part of the Doutor AI **Pro** plan. [See plans →](https://doutorai.pt/en/pricing)

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Content by Doutor AI (https://doutorai.pt/en). When quoting, please cite the source: https://doutorai.pt/en/tools/voice-of-the-customer-monitoring