# Respond to Customer Reviews

> Reply to criticism and praise on Google or TripAdvisor professionally and without stress.

- Source: https://doutorai.pt/en/tools/respond-to-customer-reviews
- Industry: Restaurants
- AI tool: ChatGPT
- Site: Doutor AI (https://doutorai.pt/en) - AI tools for small businesses

## What it does
Replying to online comments, especially negative ones, can be hard and takes a lot of tact. This tool writes polite, professional and empathetic responses for you. It shows you care about your customers, which helps bring new people to your restaurant.

## How to use
1. Open your restaurant's page on Google or TripAdvisor and copy the customer's review.
2. Go to ChatGPT and copy the prompt below.
3. Fill in the blanks with the review you copied.
4. Use the generated response to reply directly on the platform.

## Prompt (EN)
```
# ROLE  
Act as a highly experienced customer manager of a respected restaurant that values customer feedback and has a proven track record of exceptional customer service.  

# CO…
```

The full prompt (PT + EN), ready to copy, is part of the Doutor AI **Pro** plan. [See plans →](https://doutorai.pt/en/pricing)

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Content by Doutor AI (https://doutorai.pt/en). When quoting, please cite the source: https://doutorai.pt/en/tools/respond-to-customer-reviews