# Handling Complaints

> Reply professionally to complaints or delays, quickly calming the client down.

- Source: https://doutorai.pt/en/tools/handling-complaints
- Industry: Construction
- AI tool: ChatGPT or Gemini
- Site: Doutor AI (https://doutorai.pt/en) - AI tools for small businesses

## What it does
In construction, the unexpected always happens. When a client gets nervous about a delay, responding in the heat of the moment can make everything worse. This tool creates a measured response that calms the client down.

## How to use
1. Copy the text into your AI tool.
2. Fill in the real reason for the delay and the client's name.
3. Read the suggestion to make sure you are not promising what you cannot deliver.
4. Send the response by email or WhatsApp to reassure the person.

## Prompt (EN)
```
# ROLE  
Act as a construction company owner with extensive experience in customer service. Your mission is to ensure customer satisfaction, even in complicated situations such as …
```

The full prompt (PT + EN), ready to copy, is part of the Doutor AI **Pro** plan. [See plans →](https://doutorai.pt/en/pricing)

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Content by Doutor AI (https://doutorai.pt/en). When quoting, please cite the source: https://doutorai.pt/en/tools/handling-complaints