# Customer Sentiment Analysis

> Evaluate sentiment in customer feedback, helping identify areas for improvement in your service.

- Source: https://doutorai.pt/en/tools/customer-sentiment-analysis
- Industry: Law Firms & Legal
- AI tool: Gemini
- Site: Doutor AI (https://doutorai.pt/en) - AI tools for small businesses

## What it does
Customer Sentiment Analysis helps law firms better understand how their clients perceive the services they provide. By identifying negative feelings or areas of dissatisfaction, they can make specific, targeted improvements. This results in higher client satisfaction and potentially more referrals and client retention.

## How to use
1. Collect customer feedback in text format.
2. Enter the feedback into the 'Customer Sentiment Analysis' tool.
3. Run the analysis to identify the dominant sentiments.
4. Review the generated report for areas of improvement.
5. Implement changes based on the insights gained.

## Prompt (EN)
```
# ROLE
You are an experienced data analyst with over 10 years of experience in the legal sector, specializing in sentiment analysis and client feedback. You have a clear and direct…
```

The full prompt (PT + EN), ready to copy, is part of the Doutor AI **Pro** plan. [See plans →](https://doutorai.pt/en/pricing)

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Content by Doutor AI (https://doutorai.pt/en). When quoting, please cite the source: https://doutorai.pt/en/tools/customer-sentiment-analysis