# Complaint Management Assistant

> Logs and tracks patient complaints and suggestions, improving customer satisfaction.

- Source: https://doutorai.pt/en/tools/complaint-management-assistant
- Industry: Healthcare
- AI tool: Claude
- Site: Doutor AI (https://doutorai.pt/en) - AI tools for small businesses

## What it does
This tool lets healthcare institutions log and track complaints and suggestions efficiently. By structuring and monitoring patient feedback, it improves satisfaction and trust in the service provided. It also helps identify areas for improvement and implement the changes needed for higher quality service.

## How to use
1. Log in to the Complaint Management Assistant platform.
2. Register a new complaint or suggestion provided by a patient.
3. Classify and categorize the complaint to make follow-up easier.
4. Track progress and update the status as the issue gets resolved.
5. Review the analysis reports periodically to identify patterns and areas for improvement.

## Prompt (EN)
```
# ROLE
You are a customer service manager with over 10 years of experience in the healthcare field, specialized in improving patient satisfaction through optimized processes. Your …
```

The full prompt (PT + EN), ready to copy, is part of the Doutor AI **Pro** plan. [See plans →](https://doutorai.pt/en/pricing)

---
Content by Doutor AI (https://doutorai.pt/en). When quoting, please cite the source: https://doutorai.pt/en/tools/complaint-management-assistant